Terms & Conditions of Travel with Westcoast Jet

Minimum age is 7 years old, weather permitting.

Children under 13 must be accompanied by a parent or guardian.

Tour can be cancelled at short notice due to inclement weather. In the event this occurs rescheduling to an alternative date will be organised for a convenient time.

Persons under the age of 18 are deemed to be children.

All passengers ride at their own risk.

All passengers are to read, understand and sign the waiver of liability if over 18 years of age.

All those under the age of 18 must be signed in by a parent or guardian.

Suitable for persons with normal health and fitness.

People with neck or back problems or who are pregnant are advised to remain onshore.

All booked passengers must be at the jetty 20 mins before departure.

A change of booking fee of up to $40.00 per person ($50.00pp for whale watching) booked can be charged for any booking changes at any time.

Westcoast Jet reserves the right to reassign seats if booked customers do not arrive at this time.

Passengers are likely to get wet and are advised not to carry valuable property whilst on the boat.

Although all care is taken Westcoast Jet does not accept responsibility whatsoever for any lost or damaged property.

Food or beverage must not be consumed onboard.

Westcoast Jet reserves the right to refuse entry for whatever reason.

A minimum of 6 passengers are required for an Ocean Encounter tour to proceed.

Group bookings start at 13 passengers.

MONTHLY  WESTCOAST JET OCEAN ENCOUNTER BOAT RIDE  FOR 2 VOUCHER PROMO.

* The monthly Facebook "like" promo is for 2 people only.

* The customer must upload their picture/review to the "REVIEW" section of our Facebook page and not any other area to be eligible.

* The winner will be drawn out of a hat at the end of the month.

* The winner will receive 2 x Ocean Encounter Jet Boat rides on the OKIEDOKIE valued at $100.00AUD

* The prize is not transferrable.

* Once notified by Facebook Messenger the winner must claim the prize within 3 days of notification. The prize will become null and void after this time to that person and a redraw will take place until the monthly prize is won.

Terms & Conditions

Cancellation Conditions

Once a booking is made we expect the customer to honour their booking.

A change of booking fee of up to $40.00 per person ($50.00pp for whale watching) booked can be charged for any booking changes at any time.

We are not responsible for no shows with group bookings. If you book the seats you are totally responsible for your group showing up. No refunds or rescheduling will be entered into for no shows by any of your group.

Tour cancelled with more than 48 hours notice: 50% booking fee.

Tour cancelled with 48- 24 hours notice: 75% booking fee.

Tour cancelled on the day: No refund & tour can be rescheduled at an agreed date & time for a $40.00 per person fee for the Ocean Encounter and $50.00 per person fee for the Whale Watch tour (during the same season).

Late arrivals who miss their scheduled departure can be rescheduled for the next available departure on the day of booking only, if possible, and a fee of $20.00 per person booked will be due if we are not successful in on-selling those seats.

No show by customer: No refund. No reschedule

Tour cancelled due to weather/wind conditions. No refund. Rescheduling to a convenient time will be organised.

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